Good funeral practice is very much about tradition. Embedded in social and religious culture; the customs, ceremonials and procedures which mark the passing of a fellow human being are vital to the grieving process and the respect shown by family and friends to the person they have lost. Where better to entrust these sensitive issues than to a family firm who’s values have been passed down from father to son over four generations.
We don’t see our clients as customers, but as families who have come to us for assistance at a time of need. A funeral ceremony should be a reflection of the needs and feelings of those bereaved and, therefore, must be unique to those making the arrangements and attending. Having said that, many families are unsure of what is expected from them and that is where a sensitive and experienced funeral director can support and advise.
When you engage the services of a funeral director you are at a point in life when you need assistance, both practical and emotional. Everyone in that position is acutely aware that they are having to place their trust in a relative stranger and they have only one chance to get it right or create a bad memory that will last for the rest of their lives. So you need to quickly assess and then trust the professionalism of that person. We understand that; which is why we place such emphasis on knowledge, expertise, experience, training and most of all integrity.